Privacy Policy

This Privacy Policy explains how Minerva Noctua ("Minerva Noctua," "we," "our," or "us") collects, uses, stores, discloses, and otherwise processes personal information in connection with our websites, applications, software, and related services (collectively, the "Service").

By using the Service, you acknowledge the practices described in this Privacy Policy.

1. Scope

This Privacy Policy applies to personal information we collect when you:

visit our website,
create an account,
use our Service,
contact us,
subscribe to updates,
make purchases, or
otherwise interact with us.

This Privacy Policy does not apply to third-party websites, products, or services that may be linked to or integrated with our Service and are governed by their own policies.

2. Information We Collect

2.1 Information You Provide Directly

Information you choose to provide to us may include:

name,
email address,
billing information,
account credentials,
company name,
communications you send to us,
support requests,
survey responses,
uploaded files, prompts, text, images, audio, video, brand assets, and other content you submit through the Service.

2.2 Information Collected Automatically

When you use the Service, we may automatically collect:

IP address,
browser type,
device type,
operating system,
referral URLs,
pages viewed,
features used,
timestamps,
log data,
approximate location derived from IP,
usage events and interaction data,
cookies and similar technologies.

2.3 Information from Payment Processors and Service Providers

We may receive limited information from payment processors, hosting vendors, analytics providers, AI providers, and other service providers, such as:

payment status,
subscription details,
fraud signals,
technical usage data,
service delivery metadata.

We do not store full payment card numbers unless expressly stated otherwise.

3. How We Use Information

We may use personal information for the following purposes:

to provide, operate, maintain, and improve the Service,
to create and manage user accounts,
to process subscriptions, billing, and payments,
to generate requested outputs,
to personalize features and user experience,
to monitor performance, security, and reliability,
to troubleshoot issues and provide support,
to prevent fraud, abuse, and misuse,
to enforce our Terms and other policies,
to communicate with you about updates, billing, support, and administrative matters,
to comply with legal obligations.

We do not use personal information to train or fine-tune our models.

4. AI Processing

Our Service uses artificial intelligence, machine learning systems, and third-party model providers to process user inputs and generate outputs.

We may use submitted content, outputs, interaction data, and related usage information to operate the Service, improve quality and safety, and test new features.

We do not use this information to train or fine-tune our models.

5. Legal Bases for Processing

Where applicable data protection law requires a legal basis for processing, we may rely on one or more of the following:

performance of a contract,
legitimate interests,
your consent,
compliance with legal obligations,
protection of vital interests,
other lawful bases recognized by applicable law.

6. How We Share Information

We may share information with:

service providers and vendors that help us operate the Service,
payment processors,
hosting and infrastructure providers,
analytics providers,
AI and model providers,
customer support providers,
legal, compliance, and professional advisors,
authorities or regulators where required by law,
corporate affiliates,
acquirers, investors, or counterparties in connection with a merger, acquisition, financing, reorganization, or sale of assets.

We may also disclose information:

to enforce our Terms or other policies,
to detect, prevent, or address fraud, abuse, security, or technical issues,
to protect our rights, users, or the public.

We do not sell personal information for money in the ordinary meaning of that term, unless we explicitly state otherwise.

7. International Data Processing

Our primary operations and data processing may take place in the United States. By using the Service, you understand that your information may be transferred to, stored in, and processed in the United States and other countries where our vendors or service providers operate.

Those countries may have data protection laws different from those in your jurisdiction.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

provide the Service,
maintain business and tax records,
comply with legal obligations,
resolve disputes,
enforce agreements,
protect security and system integrity.

If you delete content or close your account, certain residual copies may remain in backup systems for a limited period. Our standard backup deletion window is up to 15 days, unless longer retention is required for legal, security, fraud prevention, or operational reasons.

9. Your Rights and Choices

Depending on where you live, you may have rights regarding your personal information, such as the right to:

access information we hold about you,
request correction of inaccurate information,
request deletion of your information,
request export or portability of your data,
object to or restrict certain processing,
withdraw consent where processing is based on consent.

You may also unsubscribe from promotional emails by using the unsubscribe link in those messages. You will still receive transactional or service-related communications where necessary.

To exercise applicable rights, contact us at support@vibeknow.com.

10. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

keep you signed in,
remember preferences,
analyze traffic and usage,
improve performance,
support security and fraud prevention.

You may be able to control cookies through your browser settings, but disabling certain technologies may affect Service functionality.

11. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect personal information. However, no security measure is perfect, and we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for protecting access to your devices and accounts.

12. Children's Privacy

The Service is not directed to children. We do not knowingly collect personal information from individuals who are not legally permitted to use the Service under applicable law without appropriate consent from a parent or legal guardian.

If you believe a child has provided personal information to us in violation of applicable law, contact us and we will take appropriate steps.

13. Third-Party Services

The Service may contain links to, integrations with, or dependencies on third-party websites, applications, payment processors, publishing platforms, media sources, or AI providers.

We are not responsible for the privacy, security, or data practices of third parties. Your interactions with those services are governed by their own terms and policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the "Last Updated" date and may provide additional notice through the Service or by email.

Your continued use of the Service after the updated policy becomes effective means you acknowledge the revised Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or would like to exercise your rights, contact us at:

Minerva Noctua
Email: support@vibeknow.com
Last Updated: 2026/4/1